All order cancellations must be requested within 24 hours from being placed, otherwise an order cancellation charge of 15% will be applied. To request an order cancellation, contact us only by phone during business hours. Your order must be confirmed by Customer Service that it has not been shipped from our warehouse. Orders already shipped from our warehouse cannot be canceled and will fall under the returns for refund policy.
For any shipments returned to us due to a bad address, refusal upon delivery there will be a 50% cancellation fee charged. Shipping and handling charges are non-refundable.
Why do we charge a cancellation fee?
Although we stock thousands of different items, some of them may need to be special ordered from the manufacturer to fulfill your order. Our manufacturers do not allow us to return these items back to them, so in effect “ProDry Hair Products” absorbs the full cost of the items in the case of a cancellation. Therefore, to minimize these costs and maintain our standard of excellent prices, we charge a 15% cancellation fee.
For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation within 24-48 hours of placing an order; there will be a 30% cancellation fee charged. Shipping and handling charges are non-refundable.