Orders are typically shipped within 24-48 hours of placing the order. We do not ship on weekends. We only offer the one rate of shipping:
Standard Shipping: 3-5 business days
International Shipping: 10-15 days
* Please note this does not include warehouse processing times, which can take up to 24-48 hours to leave the warehouse*
We ship all of our packages out of Los Angeles, California. Delivery times are based on the shipping method and your proximity to Los Angeles:
Standard Shipping: 3-5 business days (incl. Warehouse Processing times)
International Shipping: 12-17 business days (incl. Warehouse Processing times)
Standard Shipping (U.S.): 2-3 business days
International Shipping: 10-15 business days
Orders are typically shipped within 24-48 hours of placing the order. We do not ship on weekends, so be patient :)
If you're still unable to locate the package, email firstname.lastname@example.org and provide us with your ship-to name, the email address used to place the order, and order number. We'll look into the matter as soon as possible!
Packages shipped to international addresses generally take between 10-17 business days to arrive including the processing and handling time depending on where the package is being delivered to.
If the tracking link you have been provided in your shipping confirmation email fails to pull up shipping information, please copy the tracking confirmation number from your email and enter it directly onto the shipping carrier site. Here for detailed information on your package's shipping status!
Please note that USPS first sends all of our international shipments directly to their International facility located in Los Angeles (this is where the USPS international mail headquarters are located). From there, the shipments are processed and sent from Los Angeles to their final destination country, where they are delivered by your country's local postal carrier. Your package is not lost and will be arriving to you soon! Also please understand that Affinity Medwear does NOT cover any customs charges due to the fact that we have no way of knowing when and if customs will be charged.
If you're still unable to locate the package after the above-mentioned time frame has come and passed, contact us using the "Submit a Request" link above and provide us with your name, shipping address, and order number. We'll look into the matter as soon as possible!
If you have not received your order within the timeframe established for U.S. shipping or international shipping, you might want to check with your neighbors to ensure the package wasn't mistakenly placed nearby. Occasionally, carriers leave a package at a door nearby in error.
If you're unable to locate the package, contact us using the "Submit a Request" link above and provide us with your name, shipping address, the email used to place your order, and order number. We'll look into the matter as soon as possible!
If you have any other questions please don't hesitate to contact us. Please email email@example.com
All order cancellations must be requested within 24 hours from being placed, otherwise an order cancellation charge of 15% will be applied. To request an order cancellation, contact us only by phone during business hours. Your order must be confirmed by Customer Service that it has not been shipped from our warehouse. Orders already shipped from our warehouse cannot be canceled and will fall under the returns for refund policy.
For any shipments returned to us due to a bad address, refusal upon delivery there will be a 50% cancellation fee charged. Shipping and handling charges are non-refundable.
Why do we charge a cancellation fee?
Although we stock thousands of different items, some of them may need to be special ordered from the manufacturer to fulfill your order. Our manufacturers do not allow us to return these items back to them, so in effect “ProDry Hair Products” absorbs the full cost of the items in the case of a cancellation. Therefore, to minimize these costs and maintain our standard of excellent prices, we charge a 15% cancellation fee.
For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation within 24-48 hours of placing an order; there will be a 30% cancellation fee charged. Shipping and handling charges are non-refundable.
ProDry Hair Products will gladly accept returns within 21 days from the date of the invoice. All products must be in sellable condition and in their original packaging.
All customers must provide us with the item’s picture they want to return to confirm the sellable condition of the products. Only after that customer service will be able to send to the customer return authorization number.
We will not accept returns for used and opened item unless it is defective or damaged. We reserve the right to refuse refunds on personal use products for any reason.
• We do not refund shipping charges.
• 30% restocking fee will be applied for all unauthorized returns.
• Shipping charges are non-refundable 30% Restocking Fee applies to all returns that are not part of the exchange policy, exchanges are FREE EXCEPT FOR SHIPPING
• Refund or credit will be issued within 21 days of your return being received.
• We cannot accept any returns without return authorization number is on the top of the box
• Each order is only valid for one-time exchange.
If it is necessary to cancel an order placed with a debit card, we do not have any way of "canceling" or "releasing" an authorization. Only your bank can do this. The authorization will eventually expire and the "hold" on your account will be released, but the amount of time is determined by your bank and we do not have access to that information.
All of our prices are in US Dollars and all credit card charges and refunds will be made in US Dollars. If you use an international (non-US) credit card, you may be charged foreign currency conversion fees by your bank. We are happy to accept international credit cards and we DO NOT add any extra fees for using them. However, we have no control over exchange rates and cannot be responsible for any fees that may be charged by your bank.