Returns & Defective Items

We want your ProDry® purchase to arrive in good condition and work as intended. Please review this policy before placing an order.

Returns

We do not generally accept change-of-mind returns on nondefective products. This does not limit any return, refund, replacement, or other rights that apply under law.

Defective, damaged, incorrect, or incomplete orders

Contact prodryhair@gmail.com promptly after delivery. Include your order number, a description of the issue, and photos or video where helpful. Please retain the product and packaging while we review your request.

Approved replacements and return shipping

If we approve a defective-item claim, we will arrange the next steps for a replacement. ProDry pays the return shipping costs for approved defective-item returns and the shipping costs for the approved replacement. We will provide return instructions; please do not mail an item before contacting us.

If an item arrives damaged, incorrect, or incomplete, we will review the issue and offer an appropriate resolution, consistent with applicable consumer rights.

Contact

For assistance, email prodryhair@gmail.com. Include your order number so we can help locate your purchase.