ProDry Hair Products will gladly accept returns within 21 days from the date of the invoice. All products must be in sellable condition and in their original packaging. 

All customers must provide us with the item’s picture they want to return to confirm the sellable condition of the products. Only after that customer service will be able to send to the customer return authorization number.

We will not accept returns for used and opened item unless it is defective or damaged. We reserve the right to refuse refunds on personal use products for any reason.

• We do not refund shipping charges. 

• 30% restocking fee will be applied for all unauthorized returns. 

• Shipping charges are non-refundable 30% Restocking Fee applies to all returns that are not part of the exchange policy, exchanges are FREE EXCEPT FOR SHIPPING 

• Refund or credit will be issued within 21 days of your return being received. 

• We cannot accept any returns without return authorization number is on the top of the box 

• Each order is only valid for one-time exchange.